Privacy Policy

Wira ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what information we collect when you contact us or enquire about our home coordination services, how we use it, and the steps we take to keep it secure. It applies to all data collected via our website and through direct contact by phone or email.

If you have questions about how we handle your information, please contact us at [email protected] before submitting your details.

1. Who We Are

The data controller for personal information collected through this website is:

• Business name: Wira
• Address: No. 84, Jalan Tuaran, 88300 Kota Kinabalu, Sabah, Malaysia
• Email: [email protected]
• Phone: +60 17-647 7561

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us — for example, when you submit the contact form on our website, call us, or email us directly. The data we may collect includes:

• Your full name
• Your email address
• Your phone number (optional)
• Any message content you submit via our contact form
• Information about your older relative's situation that you choose to share

We also collect limited technical data automatically through website analytics tools, including approximate location, browser type, and pages visited. This data does not identify you personally.

3. Why We Collect and Use This Data

We collect personal information for the following purposes:

• To respond to your enquiry — when you contact us, we use your details to reply to your message and discuss possible arrangements.
• To provide coordination services — once an arrangement is agreed, we use your contact details to communicate programme plans, updates, and confirmations.
• To improve our service — anonymised usage data helps us understand how visitors interact with our website so we can make it clearer and more useful.

The legal basis for processing is our legitimate interest in responding to enquiries and delivering agreed services (for service communication), and your consent (for website analytics cookies where applicable).

We retain contact enquiry data for up to 24 months. Service arrangement data is retained for up to 5 years for record-keeping purposes, after which it is deleted securely.

4. How We Share Your Data

We do not sell, trade, or rent your personal data. We may share it in the following limited circumstances:

• Within Wira — shared only with the coordinator assigned to your family's arrangement.
• With service providers — we may use third-party tools for email communication or analytics. These providers are bound by data processing agreements and may not use your data for their own purposes.
• If legally required — we will comply with applicable Malaysian law, including requirements from regulatory authorities, if required to disclose information.

5. Data Protection Measures

We take reasonable steps to protect the personal information we hold:

• Data transmitted through our website uses HTTPS encryption.
• Access to personal data within Wira is limited to coordinators who need it to manage your arrangement.
• We do not store payment card data; billing arrangements are handled outside the website.
• In the event of a data breach that affects your rights, we will notify you and, where required, the relevant authority within the timeframes required by Malaysian law.

6. Cookies

Our website uses cookies to support basic functionality and, where you have given consent, to collect anonymised analytics data. See our Cookie Policy for a full explanation of the cookies used and how to manage your preferences.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) (PDPA) and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to our legal obligations
• Withdraw consent for any processing based on your consent (such as marketing communications)
• Object to processing based on legitimate interests
• Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have not been respected

To exercise any of these rights, contact us at [email protected]. We will respond within 14 working days.

8. Third-Party Links

Our website may contain links to external websites, including map services and resource sites. Wira is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

This website is intended for use by adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after any change constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify affected individuals directly.

11. Contact for Privacy Matters

For any privacy-related questions or requests, please contact:

• Email: [email protected]
• Address: No. 84, Jalan Tuaran, 88300 Kota Kinabalu, Sabah, Malaysia
• Phone: +60 17-647 7561